Troy Shay

Founder, Shay Luxury Travel Concierge

I've spent years traveling the world and working inside luxury hospitality, learning firsthand what separates a good hotel from one that actually stays with you. Not just how it looks, but how it feels to be there, how the staff operates, and whether the experience lives up to what's on the page. That knowledge is what I bring to every trip I plan.

When you work with me, you work with me directly. I have people I trust behind the scenes when I need them, but your trip, your preferences, and your experience are my responsibility from start to finish. No request is too small, and I take pride in noticing the details most people never think to ask about.

How We Work

I specialize in luxury travel across hotels, villas, yacht charters, private flights, and ground transportation, working with properties across Four Seasons, Rosewood, Aman, Belmond, Ritz-Carlton, Park Hyatt, and beyond. Through my direct relationships with on-property directors and leadership, my clients are consistently prioritized for upgrades, amenities, and experiences that simply aren't available through standard booking channels.

I match the rates you'd find booking directly. The difference is what comes with it: complimentary breakfast, hotel credits, room upgrades, and flexible check-in and check-out, at no additional cost to you.

What I do best is cut through the noise. Two hotels can look nearly identical on paper and be worlds apart in reality. I know the difference, and I make sure you end up in the right place.

Every client relationship I have is built on confidentiality, honesty, and trust. I take that seriously.